🔥 Free shipping on orders over $49
⚡30-day postage paid returns⚡
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Shipping Policy

 

Thank you for shopping with Dailyzeros! We're committed to providing you with quality products and an excellent shopping experience. This shipping policy outlines our order processing, shipping times, costs, tracking, and other important information. Please read it carefully before placing your order.

Order Processing Time

All orders are typically processed and dispatched within 1-3 business days after your payment is successfully confirmed.

Please note that business days are Monday through Friday, excluding weekends and public holidays in China. During major promotional events (like Black Friday, Cyber Monday, holiday seasons) or unforeseen circumstances (such as severe weather or natural disasters), processing times might be extended. We'll notify you promptly via website announcements or email if any delays occur.

Shipping Time

We offer several shipping options to meet your needs. Please remember, the times below are estimated delivery times starting from the date your order is shipped, and do not include the order processing time. Actual delivery may vary due to customs clearance, carrier efficiency, or remote delivery addresses.

  • Standard Shipping:

    • Estimated Delivery Time: 7-15 business days
    • Coverage: All of the United States and Canada
    • Features: Cost-effective, suitable for orders where time isn't critical.

  • Expedited Shipping:

    • Estimated Delivery Time: 3-7 business days
    • Coverage: Major cities in the United States and Canada
    • Features: Faster delivery, ideal for orders that are more time-sensitive.
    • (Optional: If you use specific carriers like DHL/UPS/FedEx, you can specify them here.)

Please Note:

  • Shipping to some remote areas or for special items might take longer.
  • We cannot control delays that may occur during customs clearance.

Shipping Costs

Shipping costs are automatically calculated based on your order total, chosen shipping method, and delivery address. You can view the exact shipping cost on your cart page or during checkout.

  • Free Shipping:

    • We offer free Standard Shipping on all orders totaling or exceeding $49 USD.
    • (Optional: If you offer free expedited shipping under certain conditions, mention it here.)

  • Other Shipping Fees:

    • For orders below the free shipping threshold, Standard Shipping costs $6.99 USD.
    • Expedited Shipping will incur an additional charge based on package weight and destination area, which will be displayed at checkout.

Customs, Duties, and Taxes

  • For North American Orders: Your order may be subject to customs duties, import taxes, and/or other fees levied by the destination country (USA/Canada).
  • Please Note: These charges are not included in our product prices or shipping fees and are the sole responsibility of the recipient.
  • We recommend contacting your local customs office before placing an order to understand any potential charges, helping you avoid unnecessary delays or additional costs.
  • If a package is returned due to the recipient's refusal to pay duties or import taxes, you may be responsible for the original shipping costs and return shipping fees.

Order Tracking

  • Once your order ships, you'll receive an email containing a tracking number.
  • You can use this tracking number to monitor your package's status on our website https://dailyzoo.myshopline.com/admin/orders or the respective shipping carrier's official website.
  • Tracking information usually updates within 24-48 hours after the package is dispatched.

Shipping Restrictions & Special Cases

  • Address Accuracy: Please ensure your shipping address is complete and accurate. We are not responsible for packages that cannot be delivered or incur extra costs due to incorrect or incomplete addresses. You may be responsible for any re-shipping fees incurred.
  • P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical street address.
  • Undeliverable Packages: If a package is returned to us due to recipient unavailability, an incorrect address, or inability to contact the recipient, we'll reach out to arrange re-delivery. Additional shipping fees may apply for re-shipment.
  • Lost or Damaged Packages:
    • If your package is lost in transit, please contact us within [e.g., 10 business days] after the tracking status shows "lost." We'll assist you in filing a claim with the carrier and arrange for a replacement or refund, as appropriate.
    • If your package arrives with visible damage, please take photos immediately and retain all packaging materials. Contact us within [e.g., 48 hours] of receipt with photos and a detailed description so we can assist you.
  • Split Shipments: If your order contains multiple items, they might occasionally be shipped in separate packages. You'll receive individual shipping notifications and tracking numbers for each shipment.

Order Changes or Cancellations

If you need to change your order details (like shipping address, item style, etc.) or cancel an order, please contact our customer service team as soon as possible (e.g., within 24 hours of placing the order, before it ships). Once an order enters the shipping process, we cannot guarantee successful changes or cancellations.